A great customer experience starts and ends with one thing: getting help now. Today’s customers expect 24/7 support across channels. No waiting through endless help desk queues or for your ‘business hours.’
We hold ourselves to the highest standards and consider our customers our top priority.
Our focus on continuous improvement and monitoring ensures that we can deliver all services at a consistently high quality level; through our disciplined and automated processes, Source consistently achieves 95% and higher customer satisfaction ratings, 98% SLA achievement, and 99% first time fix performance.
Our 24/7 Support Services Include:
1. Technical Support
2. On-Site Support
3. Remote Support